I ordered a pair of classic Uggs for my daughter as well on Dec15th the money was taking out of my acct the next day thru Footwarehouse, com. I still have not received the boots. I sent about 12 emails with only one response telling me not to worry. I can not believe how easy it was for these people to scam me and wonder how may other websites are doing it. I ceck my email everyday and am in shock that I have not heard anything. I was a little concerend when I saw that there was no contact phone # Now my daughter was not able to get the one thing she really wanted for Christmas. Shame on them.