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I have purchased many items on Tophatter with very little issue. One item arrived damaged and within minutes of notifying customer service, I was not only refunded my money but also given a credit for the trouble. Also, once I accidentally bid on an item and won. I cancelled the order without any incident at all. Some items are a bit smaller than they appear, but most everything I have purchased I have used and love!
Michelle R.'s review of Tophatter earned 3 Very Helpful votes
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Hi Michelle,
Thank you for sharing your experience!
You are priority number one, and it's wonderful to know our dedicated team of customer support agents made sure to deliver the superior experience you deserve.
If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. We process a full refund of the original price paid upon return of the item in its original condition. To request a return, visit My Orders, click the article, then click Return Item. Please refer to our FAQ How do I request a return? Here: https://help.en.tophatter.com/article/65-return
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique