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Several weeks ago, I ordered a charm bracelet for a friend whose son had just committed suicide. I received an email immediately upon placing the order that stated that my payment had been processed and my order was placed. There was no information regarding shipping in the email. Weeks later, I have called several times. The phone has never been answered, nor have my messages been returned. Apparently, Soufeel is good at billing credit cards, but not so good at shipping out their product.
Michelle R.'s review of Soufeel earned 4 Very Helpful votes
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Hello Michelle, thanks for reaching out. Could you private message your order number, or email address to vip@soufeel.com, because we cannot locate your order based on your name. We will be glad to help you check the order status and the reason about the unanswered message. -Rosa