Michelle O.

My friend ordered from this site and she was very pleased. I ordered from this site and the workmanship was good. But, the dress was 9 inches too short. I have contacted them three times. The last time I contacted them I sent pictures. I sent one that showed the tape measure and the entire dress, then one of a close up of the tape measure. They told me that the first picture, the dress was navy blue, but the second picture the dress was black. So, that it wasn't the same dress. I sent a movie this morning. I sat on their email site last night for over 2 hours. The first chat session closed because their wasn't any response on it for 20 minutes -- which seems reasonable, but that also meant that no one answered their chat for 20 minutes. So, I restarted it, adding periods and smiley faces every 10 minutes before I went to bed for another hour and a half with no reply from them.