Michelle M.

I cannot stress enough to absolutely NOT consign with Thred Up! I cannot comment on shopping their website but I can attest to my dealings with them sending in their "clean out bags". I'll try to keep this to the point. First experience was about 6 months ago when they partnered with Macy's and the credits you earned for the clothes you sent them was put on a Macy's gift card. I requested my first bag, promptly filled it and sent it in. Turn around time was pretty reasonable and of the 38 pieces of clothing I sent them, they accepted 29 and was paid $60 and some change on a Macy's gift card. I was conservative in how much I sent in and what I sent in for this first trial because I wanted to "test the waters" so to say. I was pretty pleased with the outcome first time around so ordered another "clean out bag". This time I selected the option to have the unwanted items returned mainly because I was sending in some higher end and quality items which included 5 pair of designer shoes and 2 Coach handbags along with 48 pieces of clothing. Let me add that you do not get any kind of "receipt" or confirmation email indicating that you've selected to have your unwanted items returned, just an email confirming they received your request and your bag will be on it's was soon - this is important to remember. After waiting over 2 months and way past the deadline they told me my bag would be processed by, I received an email informing me that my bag had been completed and they again, ironically, accepted 29 items for a total of $56.55 - this included them accepting a few pair of the designer shoes I sent them but not the Coach handbags (one of which still had tags on it and had never been used). I emailed them to ask when my unwanted items would be returned and they informed me that I had not selected that option and those items were gone for good - including the Coach handbags! We emailed back and forth a couple of times and they told me if I could provide "documentation" of selecting the return option, they would CONSIDER compensating me for my loss. Of course I had no such "documentation" for the reason I explained earlier. My last email was asking for a customer service phone number to be able to actually speak with someone instead of communicating via emails - take note that on their website or anywhere on the internet will you not find a customer service phone number. That email was a week ago and I have gotten no response from them. Like I said, I cannot comment on buying things from them but will not ever consign with them and have informed all my friends and encourage you to take my warning to heart and not do it as I guarantee you will be disappointed. Granted, I wasn't 100% pleased with how much they gave me for my items the first time around but their website's idea and concept was more convenient than driving to a local consignment store which is why I tried it the second time and that time sent many more things as well as designer items. Their customer service is, without a doubt, less than a one star rating. It's understandable why they do not post a customer service phone number and only "live chat" times and an email address. This way if they want to ignore your questions, complaints and dissatisfaction, they just don't respond to you. I will never consign with them again nor purchase anything and that would only be because of their extremely poor customer service. You make your own decision but if you choose to deal with them, be prepared to be disappointed.