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Michelle M.

Contributor Level

Total Points
121

1 Review by Michelle

  • Moddream

11/3/19

(I'd give zero stars if allowed.) I think this business might be a scam. I ordered about 8 items, 4 of which never came. After about two months, I emailed and was told those items were out of stock. Of the four that arrived, none of them fit well, which is obviously not Moddream's fault, but it has been INSANE getting them to refund me. In the emails back and forth, they've asked me if I'd measured correctly before I ordered, and in the last email, they wrote (I've cut and paste this directly from their email, "For the items you think not fit. Could you measure the product(/products) by referring to the Parameters (bust, waist, hip size and etc) in the size guide and send the photos to us. When it is confirmed there is big difference between the real product and size guide, we will offer reasonable solution immediately." They actually are NOT offering me a reasonable solution. I told them I will GLADLY pay for return postage and that I just need an address to send the stuff to. There have been about 4 or 5 emails back and forth, and I still don't have the address. They are not allowing me to return the items, even though the website clearly says items can be returned. Kind of infuriating. NEVER order from this place. Not sure how a clothing company can be a scam, but there's something about their return policy that is so bizarre and scam-like Truly the worst. Also the clothes are super cheaply made.

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