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I placed an order nearly a month ago (8/27) for two embroidered sweaters I was given a delivery estimate for two weeks later (9/15). That week I received nothing, and as I urgently need these for a project deadline I called customer service. Wait time was long but eventually talked to someone who helped to bump up my shipping to express, so it could be delivered that weekend. Helpful, but a week later, still nothing. My estimate time has been completely erased and I have no way of seeing progress it seems to be stuck in the "production" stage, as it has been for about a month. I was told my order would be prioritized and monitored to be shipped out in a timely manner it is extremely unprofessional for a large company to be so far off the estimated delivery time, without reason, no matter how busy. I will be requesting a refund if I don't hear back or receive my order soon. Do NOT order from this company!
Michelle L.'s review of Zazzle earned a Very Helpful vote
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Hello Michelle,
I truly apologize about the delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. A member from our customer care team has sent you an e-mail this morning with some options. Please reply back to that e-mail at your earliest convenience.
I look forward to assisting you further!
Thank you,
Christine