Michelle L.

I followed the instructions from their website on the return. I mailed the item within the 10 day time frame and it's 10 days later from the time I shipped the item and still have not heard an update on if they received it and when my refund is coming. I cannot get someone to answer on the customer service line after multiple calls ( three of which I was disconnected from after holding for over twenty minutes.) Live chat does not work either. Very disappointing bc I have bought items in the past and liked them. If you need to return anything expect weeks before getting your refund.

Update: customer service contacted me after writing the review and were very professional. They processed my refund and explained that they were behind on the returns. They refund still took another 4 days to be received in my account. (I still think it was longer than I'd want to receive a refund so hopefully this changes for the company). They apologized and gave me a 15 dollar credit.