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I ordered a dresser on 7/31/16, of course my credit card was charged immediately on 8/1/16. I received an email on 8/4/16 saying my order had been shipped. On 8/7/16, I clicked on the link that was a tracking number and it took me to CEVA Logistics. When I got to that site, it said that the tracking number could not be found. For the next 5 days I called customer service at ATG multiple times and each time was promised a call back, only once did someone call me back. I called each day and was told it was being worked on.
As of 8/15/16, my dresser has not arrived and I don't have a tracking number. I called ATG to cancel the order and they told me it will take 3 to 5 business days to issue a refund-credit. Actually they said it will appear in their system as a return because that is the only way their system will allow them to refund my money. I sure hope they don't think I am returning something I never received.
Shop elsewhere. This company doesn't have it together.
Tip for consumers:
I found this exact same dresser from a local furniture store for over $200 less! And I received numerous calls and communications from someone trying to do "social media damage control" and keep the wool pulled over other consumers' eyes. As I originally said, shop elsewhere.
Michelle L.'s review of The Mine earned 7 Very Helpful votes
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I ordered a bedspread from The Mine that the website said was in stock. After waiting almost a...
Michelle, thank you for reaching out. We are glad we were able to resolve your issue by cancelling the order per your request and sent a refund. Thank you for talking with us and we hope you have a good day.