I called HP Support with help to remove a paper jam that was within an incased compartment. They told me that when I pulled the jam out I did it wrong and the drivers crashed then tired to sell me 3 years for 149.99 for new drives. When I told him I am not buying new drivers for a paper Jam he said than I cant help you. This is the worse service I have ever received! They are horrible! They are Rude!