Michelle K.

Tl; dr: Watch received did not look like watch advertised. They claim that the quality of the watch I received was typical. Buyer beware.

I bought the Assunt Watch in the colour Nut as an anniversary gift for my boyfriend. When I received the watch I noticed that it looked really washed out - so washed out that some of the minute marks on the watch were undetectable. Also the second hand is half painted pink while the rest of it was unpainted silver which struck me as really odd.

I emailed them outlining the issues along with personal photos I took of the watch I received. Their response was "Not all watches are going to be the exact color as the picture on the website" and offered me an exchange.

I understand that wood watches are not going to have the same pattern or exact shade due to the nature of natural wood but the watch was so washed out that it look significantly different than advertised and has lost functionality with some of the minute marks essentially missing. They never offered an explanation about the half painted second hand. They claimed that all their Assunt Nut watches in their inventory looked like that. Apparently the discrepancy between the watch advertised and the watch I received was considered normal.

I was refused a refund because I bought the watch at 30% off during the Black Friday sale. At this point I wish I bought it at full price just so I can get a refund now. I have essentially spent good money on a watch that I cannot gift away due to its low quality.

I have turned down the exchange as they don't seem to see anything wrong with the watch and that doesn't exactly inspire confidence. I'm not interested in a different watch model and I don't see a point in exchanging for the same model when all "other Assunt Nuts in stock the watches all look the same".

You can make the decision yourself with the photos below of the advertised watch vs the watch I received. Buyer beware.