So far not impressed. I ordered hat/scarf sets for my dogs for their annual Christmas pictures. I received an email that they got my order. They sure processed the payment quickly. I just checked the status and hasn't even shipped yet. Here's the best part: even if they don't arrive here before the weekend I can't return them or exchange for anything because they claim these are "holiday items"! If this is the case they should make that well known on the site! Customer service gave me the link which states this ridculousness at the very bottom. NEVER ordering from this place again. Ever!