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Michelle H.

Contributor Level

Total Points
83

1 Review by Michelle

  • GiftCards.com

1/11/19

My husband I bought two 100$ gift cards for our family on the mainland for Christmas. One was delivered to our daughter in Illinois with no issue. The second card didn't seem to arrive in a timely fashion. My son waited, and waited, until over three weeks had passed and still no card had arrived. We didn't know what was wrong, so finally we called the giftcards.com only to find that USPS showed the card had been delivered nearly two weeks earlier! My son never received it.

According to them, the card was used the same day it was stolen from his mailbox and only a few cents remained on it. We were terribly upset and asked what recourse we had, since the card was NOT used by my son and daughter and law. We offered to call the police, to report it to USPS, whatever we needed to do, in order to cooperate with an investigation and get a refund or replacement. Giftcards.com was NOT at ALL helpful and basically blew us off, saying we should report it to the credit card company we funded the card purchase with. The credit card company (Costco) is reviewing this, but according to them, the seller of the card should deal with this situation. They have declined to refund our purchase as of today, due to the fact the PURCHASE was legitimate. The secure delivery of the product was not.

They problem with these gift cards is simple; There is NO protection for the purchaser if a card is stolen, and they have absolutely NO security for card activation. It would be SO EASY to send an activation code separately in the mail, or even by email to the recipient, so only they can activate the card. We paid eight dollars for this 50 cent envelope to be delivered, yet they couldn't be bothered to send a separate secure activation code for the card?

My gift to my son was ruined, and we lost $108.00.

My advice is STAY AWAY from purchasing gift cards from any company that doesn't offer secure activation and that doesn't offer a guarantee against theft.

We learned the hard way how easy it is for a rogue postal employee or a neighborhood thief to steal your gift, apparently with no consequences.

Michelle Has Earned 3 Votes

Michelle H.'s review of GiftCards.com earned 3 Very Helpful votes

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