I have ordered from Shindigz in the past and this time was no different. As always, I received fast, prompt and courteous service. I ordered a personalized product on February 19th; it was shipped February 21st and received February 25th. The product was exactly as pictured and my personalized design was exactly as I had conceptualized. When I encountered a minor problem, LAUREN was there to handle my concern and address my needs in a most courteous and professional manner - immediately! Her customer service rating is a 10+! I will definitely be ordering again and again!