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I'm incredibly confused how this company has any positive reviews other than the glasses are cheap. But that's what they are - CHEAP. I ordered a pair of glasses and when I got them, they were definitely wrong. Vision was blurry but then things were closer than they really were. So, I returned them, got store credit, and then bought another pair (same prescription). I had to pay for shipping again. This pair was also wrong, but even worse. I had NO typos in my prescription when I entered it, and even sent them the copy of the prescription from my doctor, and they still claimed they were right when it was obviously not. And to make matters worse, the glasses were bent. I emailed customer service and they try to tell me to bend them back... Why I am bending my "new" glasses back?... why are they even bent in the first place? Also, I was afraid to do so because I was afraid they would break they were so cheap feeling! They come up with every excuse to point the finger at you for the return reason so that they can keep your money and give you store credit that you probably won't use because you're done dealing with them after everything. The issues both times were clearly theirs, but now I'm out $70+ because I'm not going to use a store credit to take chances on a THIRD pair of glasses. I've gone weeks without new glasses now because of this. The customer service is awful and their policies are outdated. There are so so many more options for glasses that are also budget friendly that offer 100% money back no questions asked. The hoops you have to jump through with Zenni if something is wrong - regardless of whose fault it is, is a joke.
The shipping took forever - apparently the screen print tees are "made to order" which is the small fine print that no one sees until you contact them to inquire where your order is. The sizing is WAY off which is super frustrating because you can't return anything for a refund, you get "credit"... I have a stack of clothes now that I will just have to donate because they don't fit and there's no point to getting a "credit" from a place I don't want to buy from again.
The clothing is also incredibly over priced for what it is - a lot of the clothing you can find at other stores for half the price. Literally the exact same thing.
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My husband and I each ordered a pair of glasses. Both prescriptions were totally wrong and the...
My glasses were lost in the mail, and when I called Zenni, I reached a call center overseas that...
Thank your for posting this Zenni review, which gives us another opportunity to address this issue.
Our records show that the first pair of glasses were returned for store credit because an incorrect pupillary distance (PD) had been entered. Once we received the glasses, the store credit was issued back to your Zenni account. Because you reported having problems with the second pair as well, even after correcting the PD, we advised that you return the glasses to be inspected. We have not received the glasses yet, but we want you to know that once the glasses are received, a thorough inspection will be performed and if we find any errors or defects in the prescription, lenses or frame, we are prepared to give you a full refund. We understand that it is inconvenient to have to return the glasses and we apologize for the dissatisfaction you’ve experienced as a result. We hope to receive the glasses soon, so that we can resolve this matter quickly and to your satisfaction.