Michelle G.

Wonderful customer service! All of my emails were answered in a timely manner and my questions were addressed thoroughly. I was kept up to date at each step, from asking if the item was in stock, to ordering & shipping. They have a large, unique selection AND lower prices than any other site I looked at... I would definitely recommend this site!

I ordered 2 drawer pulls, was given a shipping estimate of a few days, and then was continually send "Shipping Delayed" notices for 3 weeks, I then requested the order to be canceled, feeling like I would never receive my items, that ATGStores.com charged my credit card for at the moment of purchase. It took another week and a half, while they were giving me the run-around saying the manfacturer had the items, and then that they didn't have them, and then telling me that the order had been shipped (even to the point of sending me an incorrect UPS tracking number for items shipped to their home office), for the company to finally tell me that "the manufacturer" had this item on extended back order and did not have the items to ship. Then I was only refunded the item cost, not including the shipping costs, and had to contact them again and explain that they never even had the items to ship, why are they keeping the shipping? I finally got my money back, and ordered my drawer pulls from another company who informed me that manufacturer had 141 of these pulls in stock, and they wanted to know who told me they didn't. I hope the manufacturer follows up with ATGStores.com. I will never shop them EVER AGAIN... what a nightmare!