Thumbnail of user michelled1176

Michelle D.

Contributor Level

Total Points
80

1 Review by Michelle

  • Rugs USA

4/25/21

Sent the wrong rug and only gave a $10 discount to make it ok. I accepted or would have had to pay for shipping it back again. Do not recommend.
The rug they sent was similar, but obviously cheaper and different colors and patterns where it mattered.

* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user munanx
Lauren D. – Rugs USA Rep

Hi Michelle,

Thank you so much for your Rugs USA review. We are so sorry to hear that you received the incorrect item in your order. This is of course not the experience we want for our customers and can assure you this type of situation is rare for us to hear about. I would love to look into this for you further and will be sending you a private message to get more information from you.

Best,
Rugs USA Customer Service

Michelle hasn’t received any votes.

Michelle hasn’t received any thanks yous.

Michelle doesn’t have any fans yet.

Michelle isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user mouyy
Mouy Y. reviewed Rugs USA
3/28/24

Poor tracking order System

Thumbnail of user jasont1865
3/25/24

My rugs were shipped to the wrong address on my last order