Sent the wrong rug and only gave a $10 discount to make it ok. I accepted or would have had to pay for shipping it back again. Do not recommend.
The rug they sent was similar, but obviously cheaper and different colors and patterns where it mattered.
Hi Michelle,
Thank you so much for your Rugs USA review. We are so sorry to hear that you received the incorrect item in your order. This is of course not the experience we want for our customers and can assure you this type of situation is rare for us to hear about. I would love to look into this for you further and will be sending you a private message to get more information from you.
Best,
Rugs USA Customer Service