After only a month with Bitky I decided to stop using the platform. I'm still waiting for my funds. Shouldn't be taking weeks to receive my money. The company isn't registered and I believe it is a scam. The mobile number they provide is of no use. You can't actually speak to anybody about your account. AVOID at all costs.
Contacted customer support and receive a generic reply that my query would be answered by the relevant department. Still no reply. My withdrawal request has been "pending" for a month now.
One week later, exactly same email response.
5 weeks and no email about my money!