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Michelle C.

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Experience: Home & Garden

Member since October 2015

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1 Review by Michelle


My mom just signed a contract to have her oil heater maintained. She explained prior to signing the contract the she only uses the boiler for heating water. She has an alternative heating system for house heat. The tech came today for the maintenance part. She told him she DOES NOT USE THE BASEBOARD HEAT and hasn't for many years BEFORE he did anything to the heater. He proceeded to open up the valve for the baseboard heat (without telling her) and a few minutes later she heard water running in her bedroom. She looked and it was running down her wall. There was a leak in the baseboard heating pipe in the upstairs bedroom that was pouring water into her wall. The tech said not to worry that it probably didn't get into the walls even though it was running for at least 5 minutes or so and there was very little water on the carpet in the upstairs bedroom and the downstairs bedroom. She asked if Slomin's was covered for something like this and he told her to contact her homeowner's insurance. We (her daughter and husband) contacted Slomin's to escalate and they said they were not going to do anything about it, that she needed to contact her homeowner's insurance. My mom is recently widowed (my father just passed in July of cancer) and the tech basically left her with this issue. I am mortified at their response. I am very disappointed that this company would leave her in this situation with absolutely no help or support. This company does not have any integrity. I am mortified that they (including management whom we also spoke to) are not taking responsibility and making sure this was immediately addressed and someone came in to dry out the walls and ensure anything else that was damaged was fixed. Thank goodness my mom has us, she was at a loss as to what to do and was willing to accept what the tech said about not worrying that the water went into the walls.

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