Michelle C.

This company will not refund as promised when you contact them to return a wig. However, I did not give in and after email after email, I got them to agree to 50 % refund. They did credit my card. I didn't have to pay the cost of returning he wig and there is a good chance that if you do return, the company will claim that they haven't received it and not refund anyway. It's a pain emailing back and forth but worth it!

The wig I ordered, in total panic at the sudden loss of hair during chemo ( I have been cold capping and didn't expect to loose quite so much hair so suddenly) was an absolute joke. It was advertised as Remy hair, the quality was clearly nothing like. I have seen better quality wigs in a fancy dress shop. There was no style to the wig, it was thin and the colour was not a match to the colour swatch on the website. I immediately emailed the customer services to request a refund. I did not receive a reply. I emailed once again and nothing. I left it over the Christmas period and trice once more. I did receive a reply, quite quickly, the response was hilarious, it failed to address all of my issues and actually suggested that I order another wig, and perhaps give the one I lad ready had ax a gift, to a friend! I have emailed several times, each time insisting they provide me with an agreement to return this sub standard product, provide me with their company registration number and a telephone number. Each time, they have not done this. I will not rest until I receive a full refund. I am determined that this company will not keep my £120. I would rather give it to Breast Cancer research, the homeless or any other such worthy charity. This company must thrive on their deceptive practices, often at the expense and to the detriment of people, like myself, seeking a solution to a health related problem. This company should be investigated and In my opinion, be made accountable for its despicable retail practices.