Michelle B.

Iʻve had mostly good experiences with Swappa and Swappa staff; my previous non-sale (seller did not send item though I paid for it) was resolved in about 48 hours with Swappa staff and PayPal. Other purchases were good, sometimes shipping took a bit longer. It really depends on the sellers!

Iʻm in the midst of an issue now that has me frustrated, hence the lower rating - seller agreed to ship quickly, but did not and did not let me know about the delay. (FedEx showed the agreed-on delivery time... then suddenly the delivery date changed the day I was expecting it.)
As I am leaving the country for a week, this leaves in in limbo with no device. Theoretically it arrives sometime next week while I am away, but requires a signature.

Swappa staff have varied in their responses, in this case the last staff member noted that technically the seller is within their timeframe to ship, so itʻs not an issue (despite conversations on the purchase site that it was agreed to ship early and my paying more for that service).

This is the part that troubles me most: my follow-up questions about what I should/could do (Re: delivery as I wouldnʻt be there, no communication with seller) were ignored.

My advice when using Swappa: be **very** clear about shipping, deadlines, and refunds if those arenʻt met before you pay for it; always assume extra time for delivery - even if you pay extra for fast shipping; as a buyer expect to have to do all the follow up, checking, etc. if there is a problem.
(In both cases where I had issues, I had to follow up repeatedly, look up additional info, etc. It takes a lot of time!)