michelle b.

After dealing with Sears for many purchases over the years and receiving less than good service, this is the final straw! Purchased a fridgedaire refrigerator on 5. 22. 2017 Called immediately that it was not cooling, after many weeks of battling by phone it is 7. 17. 2017 and still no resolution. Parts literally missing from 3500. 00 brand new refrigerator! Now it leaks water everywhere, cannot use ice or water. Have to wring wet towel every hour so it doesn't drip and ruin brand new flooring. Cannot get anyone to replace. 4th service call... no one knows anything or has authority to do anything but schedule another appointment. Get a different answer every time i call! Never never again will i purchase from sears! I am going to take this lemon and drop it on their doorstep and let everyone know what they are like to deal with! Many many other people going through same or similar issues. It seems every neighbor and client of mine that i speak to is or has been in a bad situation with customer service! SHAME ON YOU SEARS! No wonder you are closing stores!