Michelle A.

I made a delivery order on June 28 2019 for a surprise delivery for my husband as it was his birthday. After placing the order online, I received a phone call from them 3 hours later telling me that the delivery could not be done to the area I had requested, really? Why don't you figure this out once the address of the recipient has been inputted? Then they tell me that they are going to call the recipient being my Husband to tell him that the delivery cannot be done... WTH are you going to call the recipient if the delivery was supposed to be a SURPRISE! Bunch of idiots working there at 1800FLOWERS. Sounds like their call center is in India because all the people I have spoken to during this ordeal have been Indian people with heavy accents to where I could not understand them or they me. They are very unprofessional. So now they are making my refund very difficult, almost refuse to refund my money. Good thing I used PayPal and now have an open case dispute with this ratchet company. I will NEVER EVER use this company nor would I recommend it to ANYONE! I will buy what I need and do the delivery myself from now on. Sometimes we have to learn the hard way! I left a very negative survey they sent me to my email and now they are calling me and leaving voicemails saying they want to talk to me about the survey I did... don't waste your time contacting me as I have nothing else to say to you. PayPal will be contacting you and make you give me my full refund to my account. The nerve! Don't ever use 1800Flowers big disappointment. Read all the negative reviews first, there are hundreds.