Michelle A.’s Reviews of WebstaurantStore & more

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Restaurant Supply

“Order 90 days late... DO NOT ORDER FROM THIS COMPNY”

1/3/19

I ordered a dough sheeter for my business on October the 31rst. The site says 2 - 4 days shipping. When 30 days went by and I had not received the machine I complained. They hurriedly placed some language on the bottom of the page that says because the item is not in their warehouse that could delay delivery. That language appeared AFTER I started to complain. And none of the customer service reps quoted this new policy that suddenly appeared The customer service reps are full of apologies but not solutions. At this point I have no idea when I can expect this equipment Buyer beware with Webstaurant!

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Web A. – WebstaurantStore Rep Over a year old

Thank you for your review, Michelle. I'm sorry if your order took longer than you expected. While we cannot guarantee delivery dates on regular ground and common carrier shipments, it does seem like your order took much longer than our estimates. I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at Help@WebstaurantStore.com and put it to the attention of Jarrod.