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Michelle A.

Contributor Level

Total Points
84

1 Review by Michelle

  • NewChic

1/3/19

I purchased a back pack for $33. It arrived and had a disgusting chemical smell. I emailed them & was told to " air & ventilate it". After many emails I was told to return it to them at my expense and they would only refund the original purchase price.
What a joke, the bag is in the bin as it is unusable.

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Newchic N. – NewChic Rep

Dear Michelle A.,

Thank you for placing your order on Newchic. We deeply apologize for the issues you have experienced.

With regard to the smell, sometimes, it is normal that the new product has a specific smell because of the materials used and the long shipping time. You can try to place them outside or under the sun for several days. You could otherwise place some lemon slices, a sachet, or some orange peels inside the product.

Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here. If you want to return an item with no quality issues, customers will be responsible for paying the return shipping fee and then the refund or exchange will be processed once we have received the item.
For further assistance, please keep in touch with the after-sale customer service and give us the order number. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
Customer Service response time: Within 24 hours
We will do the best to help you and find you the reasonable solution. Thanks.

Best regards,
Newchic team

Michelle Has Earned 4 Votes

Michelle A.'s review of NewChic earned 4 Very Helpful votes

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