Michella T.

I should have read this before I purchased my dress. It happened likr it happened to the rest!
I paid £87 for my dress and free shipping. A week later a received a text saying I had to pay an extra £21 for the dress to be delivered. Then I got my dress which I ordered a uk 10 size on the uk version of the web and they sent me a 14 that to be honest doesn't fit a 14 size person either. I demanded to return the dress and a refund and they offered me 15%. I said no and the offered 25% refund as they said each dreas is made to order. So I told them to delete any returns or refunds policy from their website as they dont do it anyways and tomorrow I will be contacting trading standards... the customer service was a disgrace! Blaming on me for every problem they game me. Im fuming! They told me on the email to sell my dress if I dont want it or to gove it to someone as a present! What type of customer service is that!