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michele r.

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Experience: Hobbies & Interests

Member since November 2015

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1 Review by michele

11/28/15
Artwork was NOT shipped on time and is not being delivered on time for the event - actually at this writing, UPS says delivery will be 5 days after the latest date promised. After numerous emails and phone calls from me to Uncommon Goods confirming that it would be delivered before the event, it will NOT be (even though I paid for 3 day shipping). At first, I was just told sorry, it was shipped late and will not arrive as promised - they said the artist sent it out late. Uncommon Goods said there was nothing they could do about it until one supervisor in custom products - Maleeza *******542, x2488) said she would have the artist redo the painting and ship overnight. I was so thankful and happy but this never happened. It was never redone or shipped. Terrible and heartbreaking for all the people flying in from around the country to be at this event to give this gift, shame on Uncommon Goods and its artist.
jenniferg48
Jennifer G. – UncommonGoods Rep
Thanks for telling us about this, Michele. This was definitely not the experience we wanted you to have. The manager of the custom orders team will be reaching out to you shortly to offer a resolution. Many apologies from all of us.

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