Michele M.

I actually foolishly placed more than one order to get an advertised promotional item. I have NEVER gotten the item. Instead, you get a cheap piece of crap. Don't bother contacting customer service. They truly don't care. They have zero interest in making things right and retaining a customer

I really tried to use this site. I was looking for an alternative to eBay. Less out of pocket and you can unload a lot of stuff. But you really can't trust people-and I mean AT ALL. There are very few controls on accurate descriptions and whether items are sent after an auction ends. Yes, you can get great deals in a barter-like system. But for each "deal," expect 1-3 problems. Consider as well the issue of postage. If someone charges postage, it is often inflated to compensate for the fact that they aren't making money on the item. By the time you pay postage, you could've bought the item. Many sellers hide postage costs.

Now, if you are a seller? If you offer free shipping, you get more bidders - but remember that it comes out of your pocket and might actually land in the hole. Plus you get some very unrealistic buyers who don't understand that you don't control the post office. They will file a complaint if they don't instantly receive it.

Now, let's talk disputes. It is burdensome and often illogical. Don't expect it to protect you. There are no solid rules to really protect you on either side.

I should also note that this is presented like a barter system but pay attention to your actual financial cost. It will send you back to ebay

When you are a plus size, getting the cool tshirts for movies and tv shows is all but impossible. Yoiu can get mens shirts with that awful ring neck. Not feminine and not soft. These shirts are so soft. I love them and keep buying more.
But the pretty, professional shirts are so often sheer. I can't wear them without finding something to go under them. Some things they make are so perfect for plus size women but others seem oblivious to our need for a real bra - spaghetti straps aren't sufficient. I just keep wondering where the disconnect is. Some things are so great and others are such misses.
They offer pretty cardigans but I can't keep gambling because sometimes one size is perfect and others it's too big and I hate doing returns. I LOVE the Doctor Who cardigan I purchased - it is thick, pretty and well-made but it is so big that I just wear it around the house. They need consistency,

I will admit that I wait for free shipping deals - but I do that with every site. But even during the holidays, shipping is extremely fast. The prices are fantastic but here is the great part... most of their products are top quality (not every company is 100% but they are par with companies that charge 5x as much).

I started with Wish before they even started the advertising and when I saw the TV ads, I was stunned at the deception. Realize that there are a bunch of vendors all offering the same items and some are vendors operating under more than one name so bad service under one name doesn't affect them too much. Some charge shipping and others don't- and you have to read that fine print to make sure you're actually getting a deal. Shipping can be outlandish and you might not see it until it's too late.

Don't expect things to be as pictured. Some items are safe. Kitchen items. Some bath items. It depends. Clothes and electronics? Don't do it. You are getting a cheap knock-off that probably won't work or fit. I mean, the quality will not be there. At all. It might not even be recognizable.

There will be no wonderful box. It will be a poly bag.

You are FAR better off going on eBay and buying items from the foreign vendors so you have protection and guarantees that protect you. It will probably be the same vendor - and cheaper.

Seriously- don't trust this marketplace. The odds are not in your favor.

I ordered the pet bed from one of their IG ads. Most IG ads actually turn out fine. This was just a puddle of lies. A holiday special! Your cat will love this! So, I went for this "holiday special." Then, days before Christmas, it wasn't here and I checked the tracking. Guess what? WEEKS after placing this order, it wasn't even in the country. I contacted customer service. I was told there was fine print saying that after a date (just days before my order), they "couldn't guarantee" delivery. But... this was a holiday special. Great for Christmas! Well, not their problem. It arrived over a week later. At a time when it was pointless. I tried to make the best of it and put it out. My cat wouldn't go near it. He wouldn't go in it. I tried putting him in it and he struggled and jumped out of my arms. He will not use it. So, if you want one of those fluffy cat beds, they are available from other companies. Stay away from this company at all costs.

I have never been disappointed by their quality. I have used their products for gifts and have had great results. But I only use them when there is a good deal. Their regular prices and shipping costs are just too high.

Shipping times and processing are a decent speed.

I just wish there was more variety. If you just got married or had a child, there is a lot. But they do need to expand the general population designs.

I am impressed with their continued expansion of types of items, though. It's amazing what you can get personalized - They just need more designs

They push their app but it's a nightmare. The variety is even more restricted and so are your options in customizing things. Crossing items designed on the website or app usually can't be crossed to the other platform. Just stick with the website no matter how many pop ups you see.

If you shop them right, you can get some great deals. The fabric itsrlf is cotton and most items are solid construction but the colors fade way too easily. Understand that their sizing is different the X-sizes are shifted one size down. Verify sizing before you order. I've purchased boots with good luck. Shipping times are reasonable and often there are free shipping coupon codes.

First, their app is garbage. But I tried is for the 30% new customer discount. Yeah. Went to the checkout and Klarna said I would get a $15 discount but it didn't reflect in the final total or their payment schedule. Nowhere. I then wasted 30 minutes with a customer service rep whose answer was to just trust them - make the purchase and the discount would PROBABLY show up later. If I'm doing the checkout through their app, why isn't the discount transparent and obvious? Not to mention that the seller has a policy of not allowing changes or cancellation after you finalize. The items were final sale- can't return them. So that purchase is irreversible for me. But she pushed and pushed for me to "just trust" them. No guarantee, though. Just a probably with zero understanding that this made a difference. Then I was "transferred" to a "specialist" where it said there were longer wait times. And I waited. And waited. And I learned when I checked back that "longer wait times" MEANT 1-2 DAYS. Hey, it's only people's money, right? Meanwhile I list the shipping deal and some of the prices so the seller lost the sale completely. So, don't do it. It's awful. And that discount was especially for new customers! Can you imagine?

Hey, I was loving being able to get plants at decent prices online. It didn't matter that shipping took a little while. But when it came time for them to stand behind their customer service promise of a guaranteed healthy plant? They failed big time.

My Chinese money plant arrived sickly. Yellowed leaves - awful. But I have it some sun and checked the watering. It was so sickly, that I had to repot it within a day (normally I let them acclimate) because it was just too sick. There really weren't any roots and I had to hold the plant together. It got the correct soil. It got what it needed. Stayed sickly. One by one, leaves turned yellow, then browned and died. I contacted them several times and no matter what, they gave the same line: We think it will thrive. Leaves turned inside out (not a healthy plant) - they deny a problem. The leaves continue to yellow and die - they deny a problem. I have adjusted sun, water and even replanted again to make sure I have done everything. Still sickly. Still reporting problems. Still they say "It will thrive" - it hasn't. It isn't. It won't. This is an awful experience and they kept my review of the plant from being posted on the site!

There are other sites. Know that this one doesn't stand behind the guarantee and will just keep lying to you saying "It will thrive" no matter what.

These really do make a great gift. Photo quality is great and they're soft. I used them to commemorate pets I have lost. If you don't catch a special, they are a bit expensive. I have had a few done now. All but one turned out wonderful. One was cut and stuffed so it looks a bit nightmarish. So, be specific on what you want.

I can never wrap my head around the variety of designs and they are all from individual designers. I have purchased bags, pouches and mugs. I have ever regretted a purchase.

I have ordered from them three times. One time I shipped to store and the other two came to my house - all were extremely fast with reasonable shipping charges. I mean, even during the holidays, I was stunned at how fast it arrived. For being licensed products, there are great deals, a wide variety and a very user-friendly website

Where do I begin. I ordered a pair of boots. Nothing for weeks. I email to cancel the order. I then call to cancel. They can't cancel orders because of their "fast shipping" - this is after weeks of nothing and they can't even tell me when it will ship. No projected ship date. But they can't cancel it.

But you are told that returns are free and easy. Okay.

But they aren't free. You are charged shipping when they receive it! So, no free returns. No happy refunds.

Now, if you any to go to a store while this pandemic is hitting hard? No shipping charge!

They can blame delays on Covid but will not consider the health of customers.

Avoid them. Pick a reason. The service, lack of concern for customers or the blatant lie about returns.

I saw their ad on social media (can't remember if it was FB or IG) with their note that a portion of their proceeds will go to RAICES. With the affordable price and being what I believe is a US small business (shirts are made to order), I gave them a try and am extremely pleased. The shirt is so soft with quality printing, shipping time was great. Shipping updates are a great touch!

I love a particular line of silver rings. It's hard to track them down. I found them at a Ren Fest 10 years ago and adding to my collection? It's a challenge. I was happy to find one at a great price. Sterling with detailed work. Fast shipping. Great customer service. I will be buying from them again!

I have only used their stickers but I have never regretted a purchase plus you are supporting individual artists.

I only use them if there's a larger item I need because their service is great. I ordered a carrier that was the wrong size and customer service sent the correct size lightning fast. My problem is the shipping threshold. It's fine if you have multiple animals or maybe larger animals but when you have one cat? Meeting that $49 is just not possible. It ruins any sort of savings - and I honestly don't see a huge difference in prices

I do wish they accommodated larger bust sizes but they do offer a wider variety of styles and fittings. If you order a size that doesn't work, call customer service and they can advise you on what size or style will work better. Some of their vendors are better than others. Once you find a vendor that works for your purposes, it's fantastic. Shipping charges and times are great, especially if you watch for deals.

There are definite benefits to the site. Being able to order priority mail supplies free and have them delivered is fantastic because not all sizes and types or packaging are available at the post office. You can also see the full selection of postage - but I was shocked that I had to pay postage to have that shipped. I mean, $1.25? Why?
But if you are looking to handle issues? It's a little spotty on navigation and functionality.