I bought a small balsam wood Garden trug online in March. It arrived in June packed in a thing plastic shipper bag, with zero protective padding. Of course is was broken and (weirdly) wet. I sent photos, emails, and complained to Pay-Pal. Zero response. Once I finally escalated, Bangood asked me to send the thing back to them in Thailand! Insane. Just don't go there. It's a full scam.