What a nightmare it was to deal with this company. I read their policies online before ordering from them to ensure if there were any problems I would be able to receive a refund and return my ordered items.
I ordered two dresses... Received the dresses after a very long wait... both dresses were defective, puckered and unwearable.
I took pictures of the dress (on me) and an email. At first they basically said - too bad - you hit the "order button". Then when I persisted they acknowledged that the dresses were pretty bad, and offered to refund 30% of my over 300 order. Then they said I could keep the dresses as they wouldn't be able to resell them because of the workmanship. So, they want to give met $100 and have me pay them $200 for unwearable dresses. I was more than shocked as I had followed all their policies... and they saw the dresses and acknowledged that they were a mess. At this point I am out 300+ dollars, and have launched a paypal dispute claim due to their unethical business practices. Buyer BEWARE - this company does not follow their own policies and will not make a wrong right with their customers.