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micheal v.

Contributor Level

Total Points
100

1 Review by micheal

  • Hemper

9/9/20

Took my cash and still haven't processed my order its been two week! Of course no customer service what so ever. Even after multiple very polite emails. Wow!
Absolutely trash. I will be contacting my bank and the better business borough..

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Jason H. – Hemper Rep

We sincerely apologize for the delay and inconvenience that you have experienced with Hemper thus far. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! Obviously, in our attempt to make this happen for you, we dropped the ball. We can apologize one million and one times but we know that all our customers care about is action. We understand the clear choice you make when you decide to spend your hard-earned money with us and we do not take that for granted, so we took a step back and took a deep long look at how we do things.

We would love the opportunity to make up for this unfortunate situation. Please reach out to loyalty@hemper.co and a dedicated representative will be available to assist you right away! We completely understand your frustration and can sympathize with your disappointment. We can assure you we are listening to you and all our customers and working tirelessly to make everyone's shopping experience smooth and pleasant.

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