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Evidently, their booking system malfunctioned on 2/28. I kept getting error messages saying they could not process my request. At one point I got a notice that my desired place was booked, so I tried a different place. Same error message each time. Today, I have three reservations and terrible customer service. Now they won't return my money unless I show them my bank records. Let's be clear. They know their system messed up, and they are making me show bank records of the fact they have MY money. The resort, by the way, returned my money immediately, but not VRBO.
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