Michael W.

Stay away from last minute travel. I used Last Minute Travel to book a stay at the Crowne Plaza in Dallas. There were issues with the stay so the hotel manager said no charge for our stay but since it was through Last Minute Travel I had to contact them for the refund. My stay was in early February 2021 it is now near the end of March. They gave me the run around for weeks before saying after the 6th phone call that they did refund me. However they did not. I even provided them proof from my bank. The customer service person Juan wanted became aggressive and when I asked to speak with his supervisor he said he is the supervisor then later in the same phone call he said his supervisor isn't taking phone calls. They are located overseas in Spain. No one will respond. I would not recommend anyone book through them because if there is an issue and the hotel itself says they won't charge you and to contact lat minute travel for a refund your money, good luck getting it back from a company located in a foreign country. If I could rate them a Zero I would.