Michael U.

Ordered contact lenses that arrived fairly quickly. Only problem was the company apparently did not read my doctor's prescription and sent the wrong lenses. I notified the company within minutes of opening the package and was emailed a return label. The order was shipped back on the same day and received by the company two days later. Two days after the return I emailed customer service about the replacement order. No response. Two more days and I emailed again. No response. In my opinion the correct order should have been shipped as soon as the company saw that the wrong order was on its way back to them. Especially since it was THEIR FAULT the order was wrong. After week of no response, I demanded a refund from EZContacts and contacted my bank to dispute the credit card charge. It has now been two weeks since this all began and the issue is still not resolved. I called the company on several occasions and will tell you that I do not think anyone knows what happens to orders. Every call required a complete explanation of my issue, with no apparent notes or comments in their system, referring to my order number and the problem I was experiencing. This has been the most frustrating experience I have ever had with an online company. Stay away!