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Experience: Home & Garden

Member since December 2020

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1 Review by MICHAEL


Some how I missed these reviews when I ordered Baldwin parts on March 21st of 2020, for $194.70. When they charged my credit card the day I ordered should have been a clue. Would not give me a delivery date, but would as soon as the parts arrived from their supplier. They continued to lead me on until 8/28/20 they told me that the items I ordered are obsolete. They stated on 8/31/20 "refund will be issued" non received. Numerous times I have tried to call or E-mail to get a refund, but the run around continued. On 12/3/20 after sending e-mail they did reply "This order was cancelled" then they would not return numerous calls and e-mails to get refund. I feel they knew what their plan was towards me the day I ordered from them. Tried to get card company to get involved, but needs to be looked into within 2 months of purchase. The 2 months after order they still had believable reasons why I should not be concerned so card company could not help. This is the worst company I have ever ordered from and hope all who reads this is turned away. There are better reputable companies that sell these products.

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