Michael T.

Beware!
First and last time ordering from this beyond horrible restaurant supply company. On August 31st I placed an online order for four cases of "Chief Choice" 4oz popcorn portion packs(popcorn, coconut oil, salt), 36 ct each, $116 total from Katom. I also ordered a case of popcorn bags, a popcorn scoop and jar of kettle cleaner. The shipping for the popcorn by itself was $46.82. Total shipping charge was $58.34. When the popcorn arrived, I discovered all four cases of product were expired, with a best buy date of 7/10/2020! Yes, ALL 144 individual popcorn portion packs were EXPIRED!
How does that even happen from a restaurant supply company!?!

I called Katom twice but was unable to reach anyone after waiting over 10 minutes on hold each time. I then emailed Katom on 9/9/2020, and included photos of the expired product. I requested a refund on the popcorn and shipping charge. I advised them to email me a postage label if they wanted their expired crap back. After 5 days of no response, I called Katom again on the 14th, this time early in the morning. After 15-20minutes on hold, I was finally able to get through to someone. I spoke with a Katie Whittaker, who stated she would need to escalate the issue to her supervisor. I was told she would contact me back by end of the day. She never did. After checking my bank account, I noticed they did however refund the $116 for just the popcorn that afternoon, but not the shipping charge. The next morning I called Katie's extension directly, expressing my frustration as to why the shipping charge for the popcorn was not refunded. Again she advised she needed to refer it to her supervisor, but that person was in a meeting. Later that evening I received an email from Katie stating her supervisor had left for the day, but that she left my information on their desk to be reviewed in the morning. The next morning no one contacted me. I emailed Katie at noon, advising her i was going to dispute the entire charge with my credit card company if the issue wasnt resolved. I have yet to receive any further response from anyone at Katom.

Oh, and btw, when the popcorn bags I ordered arrived, I discovered they were just thrown into the cardboard shipping box. They weren't in a plastic bag inside the box or anything. Not sanitary at all.

Moral of the story is this is one of the worst companies I have ever dealt with. Stay away if you value your health and money and that of your customers.