Michael T.

Terrible, in fact WORSE than terrible. Customer service is shockingly bad, no communication despite repeated attempts for updates on our orders. And it wasn't a one off as my wife and I tried 3 different orders (thinking we just had an unlucky experience the first time) but each time the experience was beyond woeful. Our last order we're still waiting for 3 months on and Primrose's Customer Service team have failed to respond to 5 attempts to get an update. Refunds are hilarious - they refunded part of our first order 2 months after placing it with a made up number! Feels like this is a joke of a company who are happy to take your money and then do nothing, just sit on your cash for months. Truly shocking bad service in this day and age. As online retailers ourselves there is no way we'd still be in business if we traded the way Primrose does. And using Covid as an excuse for terrible service, failed deliveries and no comms is just not acceptable. Avoid Primrose at all costs.