Michael S.

OK, there are two separate issues here. First, their "instant online proof" is not accurate--I had something print poorly because of an error I made in the InDesign setup, but that's the purpose of the proof! The "instant online proof" does not show all the subtleties of layered PDFs and that's where my problem was. Yes, it was my fault but their "proof" should have displayed the file AS IT WAS GOING TO PRINT and it did not. Had it done so, I would have made changes. It did not, and they did not even acknowledge the fault of the proofing. Second, for certain "lightweight" packages such as a small order of business cards, they will use "UPS Mail Innovations" which is like SmartPost and SurePost--a hybrid system. In their case, UPS is supposed to take the package from origin to the local post office, where the mail carrier takes over. Problem is NOBODY--not UPS, not USPS gives these packages an iota of respect. The tracking information is not real time and inaccurate. GotPrint's problem is they don't tell the customer what kind of shipment they are using; they just say "Economy" and that's not a service. Tell us the CARRIER (UPS, USPS, etc.) and tell us the SERVICE LEVEL (ground, 2nd day, etc.) and let us decide. I would never knowingly ship anything with these hybrid systems because my experience with them is awful, across the board. Packages can take weeks to arrive, if at all.