michaels7189

Michael S.

1
Level 1 Contributor
Pennsylvania

Contributor Level

Total Points
340

3 Reviews by Michael

11/6/21
Verified purchase

Highly recommend. The staff was exceptional. Kat at the front desk and Cynthia at the bar were our favorites. Even though they were short staffed, like everyone is today, they provided excellent service with a smile. The both cooks called in sick one day and someone from housekeeping came in to cover and did an excellent job.

Tip for consumers:
Great Location

Products used:
hotel room

Service
Value
Quality
10/17/21

Booked thru Hopper but Hotel was substandard. Many problems I'll list later but the main thing is there was no COLD (yes cold) water so you could not take a shower for fear of getting burned. Even the toilet had hot water. We checked out the next morning and they said they would send the credit to Hopper. There was no way to contact Hopper. Their website, App, and phone number say you must request a refund on their APP but the button they direct you to on the app to file is not there. I posted a separate review for Hopper. The Hotel has been unhelpful in giving me a number to contact Hopper which they MUST HAVE to deal with billing issues. Multiple calls with the general manager and manager at the hotel. They couldn't even give me the dollar amount of the credit. It is now 21 days and no credit. I contacted my Visa company who is getting my credit for me. I then contacted Choice to complain about the hotel. She told me that I was credited for 1 night, not two. The hotel charged me for a second night that we did not stay. She said it was because we did not tell them the day before we were checking out. I guess we needed ESP to know there would be no cold water. I called three days later and the engineer was still working on the water problem. They never gave us a statement when we checked out but we did get a survey request.
Problems: They told my wife the restaurant was open when she called but found out it was closed Sunday thru Thursday. They told her the subway was a block and a half away. It was 4 blocks, 2 down and 2 across. They said parking was $45 a day with in/out privileges or $53 for self parking nearby. If you drove into the same lot underneath it was only $30 with an elevator up to the hotel. They wanted $15 a day to bill it thru the hotel. The AC had to be set to 68 just to get the room to 74 and it was cool outside. Now the small stuff. 1/2 roll of TP in the room. Had to call the desk. Two tv's but no remote, had to call the desk. No water cups in the bathroom, one coffee cup, two pods, one creamer. I guess they wanted us to share. Bottom of fridge kept filling with condensation and needed to be dried up constantly.

Service
Value
Quality
10/4/21

Booked Cambria Hotel Washington DC via Hopper, among other things, the hotel didn't have any cold water so you couldn't take a shower without getting burned so we checked out. Hotel said they gave the credit to Hopper for the nights we didn't stay. I have not seen a credit yet. The Hotel General manager keeps saying they will contact Hopper and get back to me with the amount of credit and when I will receive the credit. They never get back to me AND I cannot contact Hopper. Phone *******760 is a recording that says to contact them thru the app but because my stay is closed there is no form to fill out. I stayed on the line until the end of the English/French message and I heard a beep so I left a message. Still waiting to hear back. It's 2 weeks now. I will wait a few more days and will ask for a refund from my credit card. PS, two days after checking out I asked the hotel about the water and they said their engineer was working on it. I noticed a phone number for HOPPER on my VISA bill. *******548 and get a message that they are unable to complete my call. It is 21 days since I checked out. I gave up and asked my credit card company for a full refund.

jol97
Hopper S. – Hopper Rep

Thanks for leaving a review Michael! We're sorry to hear that your experience with Hopper was less than satisfactory, as this is certainly not the kind of experience we wish for our users to have. Would you mind please updating your review to include the Hopper confirmation code for your booking? We would be happy to investigate your case further.

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