Michael S.

The second time I used the Agoda app I had my reservation held back due to a fraud alert. I legitimately put in the wrong CV code from an old credit card, so not their bad. I called the 24/7? Number which is not 24/7, unless they are confused what this means! I talked to a rep he said he would cancel that booking and I could just book again. My favorite hotel was short on rooms so l booked again per their instruction (correct CV code this time.) thought I got my room! About an hour later saw I had another email from Agoda... another fraud alert - my booking was not confirmed! I called their 24/7 (not!) line twice. No answer, left a message. Six hours later still no reply... called back - now like $60 in phone charges because it's not toll free, they keep putting me on hold for 12 minutes etc. I asked to speak to a manager. What do you know... no one available! After several more calls I asked to have a Manager call me back. 3 days still waiting. I lost my favorite hotel, all booked now. Still no call back from my messages nor request to have a manager call me. These guys have no clue! I've been using Booking.com for 5 years in 12 countries, never a problem. Agoda deserves zero stars in my opinion. They either don't know what customer service is or don't care! Never Again Agoda!