Thumbnail of user michaels5109

Michael S.

Contributor Level

Total Points
96

1 Review by Michael

  • StartEngine

10/8/20

1. I expect to have my questions answered in a reasonable amount of time. It's been 72 hours since I sent a request to help me reset my password. The only contact I have had was a return text stating they had received my request.
2. I have been deluged with text from start engine that there has been an errors with my purchases of stock in some companies. Mind you these are purchase I made 1 month ago or more. Now they say a month later there is a problem! These companies have closed there stock offerings so now I guess I'm SOL!
THIS IS TOTALLY UNACCEPTABLE!

Thumbnail of user ryand356
StartEngine T. – StartEngine Rep

Hi Michael,

Apologies for the issues you encountered. We would love to make it right so will message you privately to get some more information so we can view your account and the specific issues you mentioned.

Generally speaking, when an investor submits an investment, they self-report the information such as name, address, date of birth, and payment information. We are required to comply with regulations, and our banking partner independently verifies this information. From time to time, we are required to follow up with an investor to re-confirm information in order to submit the investment to the company's account. Additionally, because we accept investments through ACH, Wire, and Credit/Debit cards, sometimes it takes some time for the payments to clear and if they bounce, we need to reach out to the investor to ask them to update it. The investment stands, and will go through to the company as soon as the payment information is corrected.

If you have any further questions, please feel free to reach out to us at contact@startengine.com.

Best,
The StartEngine Team

Michael Has Earned 16 Votes

Michael S.'s review of StartEngine earned 16 Very Helpful votes

Michael hasn’t received any thanks yous.

Michael doesn’t have any fans yet.

Michael isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user oscara298
1/29/24

I bought JTAI before it went public for $600 for 800 shares. When it went public, I got 39...

Thumbnail of user chrisw2
1/27/24

I bought what was described to be "shares" of "stock" in StartEngine itself which, by use of...