michael s.

Ticketmaster is a massive company, makes billions of dollars and is not accountable to anyone but their stockholders. Being a near-monopoly, they feel as though they do not have to address customers' problems that pop up. Their refusal to to negotiate consumer concerns will eventually be their undoing. Enough is enough for me. They provided a chart to choose seats but after I purchased the seats, they changed the configuration so that I am no longer in the front row. Because of bad knees I can only sit in the front row. I would not have purchased the tickets. They not only refused to give me a refund or change seats, they would not let me re-sell them (even at face value) because it is a ticketless event. I spend thousands a year on tickets and have finally reached the final straw. I urge everyone to either buy tickets at the box office if available or simply not go to the concert. There will be other concerts. Unless the public takes a stand, Ticketmaster will not change.