Michael s.

The site makes itself appear to be the Hotel Site. Room rates are quoted but no disclosure is made as to the additional $14.99 booking fee Reservations.com is tacking on to what appears to be an Expedia booking (i. E., they book through Expedia and charge $14.99). I only discovered the $14.99 charge after my card had been run. I immediately called customer support and received a third party call center who had no contact information for Reservations.com, thought they work for them. They cancelled my reservation but claimed that he $14.99 was non refundable. This is bordering on fraud. No disclaimer, no contact number, no recourse. The Third Party call center said that they would request a refund from Reservations.com. I've received no follow up. Shame on this site. If my charge is not removed, I'll be reporting to the BBB. I've already disputed with my CC company.