Ordered in April, received one generic email re Covid and delays, then nothing.
Hundreds if not thousands more in the same boat, handed over cash and received NOTHING!
Primrose are not replying to emails or social media enquiries, not issuing refunds, but still trading and taking new orders along with payments.
Actively closing down their review pages on other review sites to stop people complaining in public.
Disgraceful!
Just check their Twitter page for the sheer number of unhappy customers being ignored when asking about their goods or their money.
May 20th is when replies on social media stopped.
Just about damage control now.
All the updates on the website suggest its business as normal, just with some delays which are out of their control. Don't sell, and take money for items you can't source or ship. Simple.