Michael R.

The store is known for excellent top of the line electronics at a fair price, not to mention the Price Guarantee. I think that there is never a time when I cannot find a great deal, even if I have to shop around to get it.

At times I feel as though the staff is knowledgeable and at other times, it seems that they may be working in the wrong department for their level of knowledge. While I seem to have a basic grasp of what I need, it is always useful to find an employee who has the knowledge and drive to make sure that I am making the right choice for my personal situation. This does not always seem to be the case and I can at time leave more confused than when I walked in, and without buying something might I add.

The online platform is great... I can find what I am looking for with relative ease when I know exactly what I want. Where it can be tricky is when I am not exactly sure what direction I want to go in, the chat is generally not very helpful with my indecision and the product comparisons really do not provide a true comparison (this item has x, that item has y, both items have x and y but which works better). I guess that is left up to us to determine.

All in all, the experience is good and I will continue to shop at Best Buy online and in the store, i just have to do it with the expectation that not everyone is going to be helpful and that I am going to be to teach myself to be somewhat of an expert just to understand some of the more recently complex products out there now. At least with all of my self teaching, I can use my new found skills of comparison and evaluation to find the best deal, Best Buy or not. If they did not make me have to work so hard for it, I might just live at Best Buy.

The same great products that we have come to love over the years! Nothing has changed, and that is a great thing. Why fix something when it is not broke!

Each time I require Air-Tites holders and protectors, this is the only place that I will come to from now on. They have a very easy to use and intuitive web layout that make the buying experience seamless and very easy to traverse.
Thank you for a great product and absolutely flawless service. Will do business with again in the very new future.