Michael R.

Info available was clear and precise. Easy to pick my choice of wheels and tires.

Only problem was, a lot of items out of stock. Which is understood with the covid situation.

Bought a Bikes Direct 29er at Christmas. The delivery was 1 day early to my surprise, couldn't wait to get it put together. The hardest part about it was getting it out of the box and the wrapping. The packaging is well thought out and very protective. My box arrived with a smash mark in the side of the box, but everything inside was so well protected there was no damage. The assembly process is not difficult at all (I am very mechanically inclined) The directions are clear, read them twice they are a translation from another language. The adjustments for both the derailleurs and the disc brakes were very close and could have been ridden as received. Now that we are almost through the summer and I have some mileage on it love the bike. It is a great ride and the price was very good.