Michael P.

This is the worst business I have ever dealt with. I ordered a leather motorcycle jacket in size 5x. I received it and coudn't even get my arms in it so I called customer service to get correct size. They told me to measure the jacket and send them the pictures which I did. They said this would be the only way they would pay for return shipping if they discovered the size was incorrect. Well guess what? The jacket said it was a 5x but was really a 3x in true size and they did not have anything bigger. They then sent me the return shipping label as I had asked for a refund. I received the label and promptly shipped back on 3/17/17. They did not receive it until 3/31/17 via fed ex I might add. Today id 4/11/17 and I am still waiting for my refund. I called and waited on hold of course for 35 minutes and finally got a person who goes by the name Val who proceeded to tell me what I already knew, they received my return on 3/31/17 and it takes 4-7 business days to refund. I asked to speak to a manager and she told me to hold on. When came back to the phone she stated they are going to process the refund but today is the 7th business day. I asked what happened to getting a manager and she told me she is a manager yet would only tell me her name was Val. I asked to speak to the Frankie which is the person I had been dealing with throughout the order and return but he was too busy. Next step for me is complaint to attorney general and BBB along with every bad review I can post!