Michael O.

Dear Ann or Sandy,

I sent a pocket watch that winds up with a key to you for an estimate for repair. The estimate was over $600 and the watch is not worth more than $200 so I declined the repairs. The watch was sent back to me without the key. Here is a picture I took before I shipped the watch and key to you and my wife can verify that both were shipped to you. I put the key in a zip lock baggie. I was told you never received the key or it was not listed as being received but I know I sent it with the watch; how would you know if the watch worked if you couldn't wind it up with the key? You said you would find me my key or get me a key because the watch is no good at all without the key. I first contacted you on 5/13/2021. Please resolve this matter quickly; I need my key.

Your receipt for repair #*******

Thanks,
Mike Oliver

Tom from Watch Repairs USA called me and said I did not send them a key even though my wife can verify that I sent the key with the pocket watch. He told me to buy another key somewhere.

Thanks Tom