michael o.

I spend THOUSANDS at Nordstoms, in fact I am what they call influencer status. (whatever). So I just shopped at the store and about a week later they lowered my credit without warning. I watch my credit usage very close. Because of this I was alerted by my credit watch and my usage jumped straight to 97.3% and dropped my credit score 25 points! I called them and they said they sent out a letter. I never got one. They said it was sent out on the 27th and that is the day they lowered my score. If the letter would have had time to get to me I would have paid off the card. The customer service is horrible. The kicker... I was closing on a house in 4 days. Not sure how this will effect my score but I was advised to seek counsel. ( I did) and start a class action lawsuit. This could be opportunity loss and I hope a my attorney does start a class action suit. This is unacceptable. FYI I have not been late on any payments either. I would also like to point out I never gave them permission to pull my credit and they gave me some dumb excuse. With that being said I checked who Nordstrom uses for credit and low and behold it is TD Bank. Why is this funny? I have a ton of money with TD and credit cards with them that never got lowered. Long story short this is unacceptible and I will NEVER spend a dime with this $#*! company again!