Michael O.

I tried multiple times to speak to and/or email with customer service at this place and they refused to accept phone calls or reply to emails about a product that was destroyed because of shipping (Fedex). Their product was delivered and placed behind our garaged vehicle wheels without notification to us (we were home when it was delivered) and when we left home, it was obviously crushed. They refuse to answer my calls and emails to even let me file a claim with Fedex.

My $70 glass print that is 11" x 14" arrived and looked great until I saw the back and its mounting system. The only attachment to the wall was a key-shaped hole in the FOAM RUBBER backing and a supplied drywall anchor screw. The screw is great but the foam rubber was not strong enough to hold the glass on the wall. The foam tore and allowed the frame to crash to our tile floor. Obviously the glass is now broken and the whole investment is wasted. I looked at their website and now I see that the next size larger has a metal grommet surrounding the foam rubber hole. Too bad that is not part of every size.

Additionally, I contacted their customer service to address this issue four days ago and they have not responded yet.

If I could give them a negative star rating, I would.